At Flower Delivery Mayfair, we are proud to be a trusted local florist serving the households and businesses of Mayfair with premium, fresh flowers. We are dedicated to delivering beautiful bouquets and arrangements that meet your expectations and bring joy to your day. Our commitment to excellence includes a fresh flowers guarantee, robust returns and refunds policy, and a transparent complaints process, all carefully designed to give you confidence in every order.
We take every care in preparing and packaging your flowers so they arrive in pristine condition. However, in the rare event that your flowers are damaged upon arrival, please notify us as soon as possible—ideally within the same day of delivery. We may require a photo of the damaged flowers to help us resolve the issue quickly and improve our service. Damaged-on-arrival claims made promptly enable us to offer you the best possible resolution, whether that be a full refund or a replacement bouquet at no additional cost.
We guarantee that all our flowers delivered in Mayfair will remain fresh for a minimum of five days from delivery, provided they are cared for according to our guidelines. These guidelines are included with every order and cover simple steps for prolonging the beauty and life of your flowers. If your flowers fail to maintain their freshness within the guaranteed window, please contact us right away. Our team will verify the claim and arrange for a suitable resolution, which may include a refund or fresh replacement.
Your satisfaction is our highest priority. If your flowers arrive damaged or wilted, or do not meet the high standards we uphold as your local Mayfair florist, you are entitled to a choice between a full refund or a replacement arrangement. Refunds are processed within seven working days once the claim has been approved. If you choose a replacement, we will deliver a fresh bouquet to your specified Mayfair address at the earliest available opportunity, ensuring you never miss the special moments you wish to celebrate.
We value feedback from our Mayfair customers and take every complaint seriously. To file a complaint or raise a concern, please contact us with the relevant details of your order and the nature of your issue. Our dedicated customer care team will review your complaint and aim to respond within 24 hours. We will work with you to reach a fair and amicable resolution, whether that means a refund, replacement, or another suitable solution.
As a well-established local florist in Mayfair, we have built our reputation on trust, quality, and exceptional customer service. Our team is committed to delivering only the freshest flowers and resolving any issues swiftly and professionally. Whether you are ordering flowers for your home, business, or a loved one, you can do so with complete peace of mind when you choose Flower Delivery Mayfair.
Flower Delivery Mayfair takes pride in supporting the local community by providing floral solutions tailored to neighbourhood households and businesses. We ensure every customer receives personalised service and the freshest flowers possible, backed by a straightforward returns and complaints policy for your reassurance.
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