Welcome to Flower Delivery Mayfair, your dedicated online florist for Mayfair and the surrounding areas. By placing an order through our website, you agree to be bound by the following terms and conditions. These terms are designed to provide you with clear, transparent information about our order process, payment procedures, cancellations, liability, and governing law. Please read these terms carefully before making a purchase, as they outline both your rights and obligations as a customer of Flower Delivery Mayfair.
These Terms & Conditions apply to all online orders placed for flower delivery services within Mayfair and surrounding areas. By accessing our website and completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using our flower delivery services in Mayfair.
Placing an order with Flower Delivery Mayfair is designed to be clear, straightforward, and efficient. To complete your purchase, please follow these steps:
We reserve the right to refuse any order if products are unavailable, payment cannot be processed, inaccurate delivery details are provided, or in instances of suspected fraudulent activity.
We strive to ensure all product descriptions, images, and prices on our website are accurate. On occasion, seasonal variations and availability may affect specific blooms or products. In such cases, we reserve the right to substitute flowers or items of equal or greater value, maintaining the overall style and quality of the arrangement ordered. We will endeavour to notify you of any significant substitutions prior to delivery.
All prices displayed on our website are in pounds sterling (GBP) and include Value Added Tax (VAT) at the current applicable rate, where relevant. Product and delivery prices may vary depending on delivery date, bouquet size, and location within Mayfair or surrounding areas.
Payment is required in full at the time of order. We accept most major debit and credit cards, as indicated at checkout. Your payment information is processed securely, and we do not store sensitive card details. Receipt of payment confirms an order but does not guarantee acceptance, which will be confirmed via our order confirmation email. Confirmation signifies our acceptance of your order and the creation of a contract between you and Flower Delivery Mayfair.
Should payment fail, or be declined by your card issuer or payment service provider, we are not obliged to fulfil your order, and we bear no responsibility for any consequential delay or non-delivery.
We offer flower delivery services throughout Mayfair and neighbouring areas within the time slots advertised on our website. Delivery times are subject to availability, and whilst we endeavour to meet your preferred schedule, we cannot always guarantee exact times due to external factors such as traffic, weather, or access restrictions.
We aim to deliver flowers directly to the recipient's provided address. In the event that no one is available to receive the order, we will follow any specific delivery instructions given, leave the flowers in a safe place or with a neighbour, or, where this is impossible, notify you regarding alternative arrangements. We cannot accept responsibility for loss or damage to items left as per your delivery instructions.
For certain addresses (including hospitals, hotels, and large businesses), delivery may be directed to a central point such as a reception desk or mail room. We will consider delivery fulfilled in good faith at this point.
Should you wish to cancel or amend an order, please contact us as soon as possible. For fresh flower orders scheduled for delivery within Mayfair or surrounding districts, cancellations are permitted up to 24 hours in advance of the confirmed delivery date, provided flowers have not already been dispatched or arranged. Where cancellation is successful under this time frame, a full refund will be issued using the original payment method.
If flowers have already been prepared or dispatched, we regret that cancellations or amendments are no longer possible, and no refund will be given. Special request items, bespoke designs, or personalised flower arrangements may not be eligible for cancellation or amendment once ordered.
To request a cancellation or change, please provide your order number and relevant recipient details. We reserve the right to reject cancellations or amendments outside of these terms.
We take pride in the quality and freshness of our flowers. Should you receive a bouquet or arrangement that does not meet expectations due to damage or significant deviation from your order, please notify us within 24 hours of delivery. If the complaint is upheld, we may offer a partial or full refund, replacement bouquet, or alternative resolution at our discretion.
Please understand that flowers are highly perishable. Proper care instructions are provided, and we are unable to accept returns where flowers have not been cared for in accordance with these guidelines, or where complaints are made outside the specified time frame. Refunds, when provided, will be returned to your original method of payment.
While Flower Delivery Mayfair strives to deliver outstanding products and customer service, we cannot be held liable for:
Our total liability to you in respect of any claim arising in connection with an order will not exceed the value of that order.
By placing an order with Flower Delivery Mayfair, you warrant that:
Failure to comply with these obligations may result in non-acceptance or cancellation of your order.
We take your privacy seriously and comply with data protection laws in handling personal information. Your data is processed only for the purpose of fulfilling your order, improving our services, and communicating relevant offers with your consent. We do not share your data with third parties except as necessary for order fulfilment (such as with delivery partners).
All content on our website, including product images, descriptions, design, and logo, belong to Flower Delivery Mayfair or our content licensors. You may not reproduce, modify, or exploit our content for commercial purposes without our express written consent.
We are not liable for any delay or non-performance resulting from events beyond our reasonable control, including but not limited to fire, flood, strikes, acts of terrorism, governmental action, or interruptions in supply chains.
We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our services, the law, or our business processes. Updated versions will be posted on this website. Continued use of our site and services after changes take effect constitutes acceptance of the revised terms.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with your order or use of our services will be subject to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms & Conditions or require assistance with your flower delivery order in Mayfair or the surrounding areas, please refer to our website contact form. We aim to respond to all enquiries promptly and resolve any concerns to your satisfaction.
Please note: These Terms & Conditions apply to all customers ordering from Flower Delivery Mayfair for delivery within Mayfair and the surrounding areas. Entering into an order with us signifies your understanding and acceptance of these terms as outlined above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Mayfair, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Mayfair.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
